Terms of Use

Product and Service

  • The status of your order will be confirmed if you have received a confirmation e-mail from OAKSVA
  • Order can be made 24 hours a day, 7 days a week, but will only be processed during working hours, Monday-Friday 09.00-15.00

Payment

  • The payment of your order can be done through bank transfer
  • All transactions will be processed in Indonesian Rupiah
  • After completing the payment, customers have to confirm the payment by going to the Confirm Payment page on the top right of the website

Shipping

  • Orders will be shipped in 1-2 working days after the payment confirmation has been done
  • Orders can be shipped on the same day if the order and the payment confirmation is done before 15.00
  • Customers can check the status of their orders by going to Order History that is located on the top right of the website (customers have to be logged in)
  • Shipping cost will be charged to customers.  The mechanism of the cost will be determined by the courier service, JNE
  • OAKSVA is not responsible to any damage or loss caused by the third-party